Sysgen Media does not offer refunds for purchased products. Unlike physical goods, electronically distributed software and software licenses can be easily duplicated. Once we have distributed a release version to the customer, the sale is final, and you may not return the software for a refund or credit. Please be cautious and make sure you know what you are purchasing.
In the event of a mistake purchase, please report this to our billing department using our ticketing system. In order to evaluate our products, please test them on our demo server. If you are uncertain of a specific feature, please ask a presale question or read the product documentation.
Sysgen Media reserves the right to approve refunds in the following cases ONLY:
Refunded amount is subjected to the following rules:
For all other issues that don't fall into the categories above, please contact our billing department using our ticketing system.