Locator not working: Javascript error message

6 years 10 months ago - 6 years 10 months ago #3237 by riska
Hello,

I just installed the Store Locator on our website (testpage) but got some issues with Javascript:
"Uncaught TypeError: Cannot read property 'trim' of undefined"

It doesn't load the Store addresses on the left side and also does not show a box when clicked on the icon in the map.

I really hope you could help me.
Last edit: 6 years 10 months ago by riska.

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6 years 10 months ago #3244 by sysgenmedia
Replied by sysgenmedia on topic Locator not working: Javascript error message
Make sure you are using version 1.8.10, it was just released to address some JS issues.

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6 years 10 months ago #3246 by riska
Yes, I'm using the latest version.

I still hope anyone could help me.

Regards, Riska.

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6 years 10 months ago #3247 by COSMEDSRL
Replied by COSMEDSRL on topic Locator not working: Javascript error message
We are facing also a similar error. Before we could see the locations, but not the google map background. They sold us to do an upgrade so we purchased and updated the version to 1.8.10. Now we have a different problem as the pages shows google map background but it does not show the locations(except the first one but it is not clickable)... We opened a ticket 5 days ago and not received any feedback from SysgenMedia so far... i must admit we are not very happy with the service despite in the past it was faster and to the point...

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6 years 10 months ago #3248 by sysgenmedia
Replied by sysgenmedia on topic Locator not working: Javascript error message
COSMEDSRL - Can you go into the menu item for the page and re-save it? Also go to the main component options and re-save those as well.

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6 years 10 months ago #3249 by sysgenmedia
Replied by sysgenmedia on topic Locator not working: Javascript error message
riska - Please try re-saving your settings as well.

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6 years 10 months ago #3251 by COSMEDSRL
Replied by COSMEDSRL on topic Locator not working: Javascript error message
Not working

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6 years 10 months ago #3253 by sysgenmedia
Replied by sysgenmedia on topic Locator not working: Javascript error message
Solved! - In the menu item settings for each store locator page, expand the Map Popup fields section and add a space or anything to the Email Subject (optional) field. Do the same in the Result List Fields section.

We'll issue a patch for this in a new release v1.8.11
The following user(s) said Thank You: riska

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6 years 5 months ago #3339 by yetopen
Replied by yetopen on topic Locator not working: Javascript error message
Can you please release 1.8.11 for Joomla 2? It's not available in the download section. Thanks

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