Refund Policy

Sysgen Media does not offer refunds for purchased products. Unlike physical goods, electronically distributed software and software licenses can be easily duplicated. Once we have distributed a release version to the customer, the sale is final, and you may not return the software for a refund or credit. Please be cautious and make sure you know what you are purchasing.

Under no circumstances Sysgen Media will provide refunds on "your software is not what I need" basis.

Finding a bug in our products is not a reason for a refund. If you do find bugs, please report them so that we can fix them.

In the event of a mistake purchase, please report this to our billing department using our ticketing system. In order to evaluate our products, please test them on our demo server. If you are uncertain of a specific feature, please ask a presale question or read the product documentation.

Sysgen Media reserves the right to approve refunds in the following cases ONLY:

• upgrade to a different license type of the same product within 30 days of the purchase date
• product purchase error if the product was NOT downloaded

Refunded amount is subjected to the following rules:

• if the amount is below or equal to 45 USD, 1.95 USD is retained
• if the amount is above 45 USD, 10% of the total amount is retained

For all other issues that don't fall into the categories above, please contact our billing department using our ticketing system.