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Sysgen Media now offers a wide variety of packages for your web hosting needs. To learn more about our packages, take a look at our web hosting plans.

The process of changing host providers is simple and can be accomplished with minimal hassle and downtime provided these steps are followed in order.

1	Open a new Sysgen Media Hosting account.
	Open a new hosting account. Upload your Web site to your new account on our server using an FTP program. Using our online Control Panel, set-up email accounts for each person in your organization.
2	Make the Switch
	Contact your current Registrar and have then change the Name Server setting for your Domain Name to point to our Web Server: ns01.sysgenmedia.com ns02.sysgenmedia.com
3	Close your old account.
	It takes time for your new Domain Name settings to take effect with your Registrar. After approximately 24-28 hours your Domain Name should be pointing to our Sysgen Media Hosting Web Servers. After this period you can safely close your old account. The switch is complete and Sysgen Media Hosting is now serving your site.

Failure to comply with our terms and conditions set forth in our contract will result in the immediate deactivation of your web site without notice.

You may change your account details by logging into the members section of our website and clicking the Account Manager button. From there, you can update login information, contact information, and billing information.

At Sysgen Media you are allowed to publish any time you wish, day or night. You have access to the servers 24/7 and can make unlimited updates. You can access your site through the Control Panel here.

Your username and password is included in the welcome e-mail we send you during signup. If you do not have this email you can have your password resent to you through the control panel here. Once on the Control Panel page click the Lost Password button and follow the steps.

No, we will not cancel your membership if no one visits your site. If you need help promoting your web site contact us for help. We offer programs for site submissions and site design for better search engine results.

You may have as many accounts with Sysgen Media as you like, provided they comply with our Terms of Service. In fact Sysgen Media was built to make it easy to manage multiple domains from one easy to use interface.

If your site goes over the allowed space you will be billed for that overage on your next monthly bill (See hosting plans for details).

Data transfer is a process where information is transferred from one form of computer media to another. It is based on the number of visitors that you have and the amount of data that they request from your site. In other words, data transfer is the number of pages and images that visitors to your site download/view.

Yes, we currently support MySQL, MSSQL, and PostgreSQL databases.

Yes it is. Traffic is the amount of data transmitted from your web site. Smaller business sites with few visitors rarely use more than 1000MB/month, which is 1GB. Larger companies can use up many GB per month. Depending on the size of your site and the popularity of your website you may need more than the minimum data transfer requirements. Contact us for more information.

Traffic, bandwidth, and data transfer refer to the amount of information transmitted to and from your website by you and your visitors. The following are the factors for your traffic usage:



If your website is 1 MB including pages and images, and 100 people visited your website and viewed all the pages, the traffic generated would be approximately 100 MB.

Unsolicited email or SPAM is any email message received where the recipient did not specifically ask to receive it.

No, Sysgen Media aims to provide legitimate web hosting services to users worldwide and has a zero tolerance policy towards SPAM.

Your email address is what you use to interact with your clients. With Sysgen Media, users who have a registered domain we are hosting now have the option of using both WebMail and Mail forwarding at the same time. How does your Email services work?

With Email Manager, you create a UNIQUE email account that can be accessed on our WebMail site here or with your email client(outlook express.) With Mail Forwarding, any other e-mail sent to This e-mail address is being protected from spambots. You need JavaScript enabled to view it will be automatically be forwarded to the e-mail address you setup through the Members Section of our website. Please note that your WebMail will not be forwarded to your email forwarding address.

Let's use the following as an example: Joe creates a UNIQUE POP3 account called This e-mail address is being protected from spambots. You need JavaScript enabled to view it He also sets up email forwarding so that any other email sent to This e-mail address is being protected from spambots. You need JavaScript enabled to view it is forwarded to the email he specifies.

Remember, WebMail and Email Forwarding are different email services, but can be used at the same time How does WebMail work?

Sysgen Media WebMail is a web-based email client available to all Sysgen Media members who own a domain name. By using Sysgen Media WebMail, you can access youremail@yourdomain from any web browser anywhere in the world.

Unfortunately, the email services Sysgen Media offers are only available to users who have a registered domain hosted with us.

The WebMail service is only available to customers who have a domain hosted by Sysgen Media at this time. However, we may expand the service to our Personal sub-Domain customers in the future.

To activate your email services, your domain must be fully transferred and hosted by Sysgen Media. You will need to log into the members section of our website using your customer id followed by your password. Once you are logged in, go to the Email Manager and add your POP3 email accounts.

Yes, we offer POP email accounts for all hosting plans that we offer.

For mail forwarding, please login to our Member's area and click on the Email Manager. From there, you can change the "Default E-mail Address" where all mail is forwarded to.

If you use a POP e-mail reader such as Microsoft Outlook Express or Eudora mail reader just change your 'from:' address to ' This e-mail address is being protected from spambots. You need JavaScript enabled to view it ' . If you can not change your from: address you put your e-mail address in the 'reply-to:' field. All other settings such as incoming and outgoing mailserver should be left unchanged.

Login to the members section of the website and click on Domain info in the Domain Settings menu. You can change it there.On the page that appears, click the Edit icon in the DNS Configuration field. This link will take you to the DNS Configuration page.

Custom MX records should be added when you want to use your external mail servers to process your e-mail. To use your external servers instead of those you get by default, you need to disable mail service on the Domain Settings page of your CP. To use the external mail servers in addition to those you get by default, you need to keep mail service enabled in the control panel. The priority of the custom MX record will define whether your external servers will act as secondary or primary. For instance, if you set the priority of the custom MX record higher than 10 (e.g. 11), your external mail server will be used as secondary. If you set the priority of the custom MX record lower than 10 (e.g. 9), your external mail server will be used as primary. In the latter case, your mail will be sent to your external mail server until it goes down or becomes otherwise inaccessible. Then the default mail server will take over. When you enable mail service in the control panel, an MX record is created automatically in the DNS zone. If mail service is disabled, this built-in MX record remains in the DNS zone, and you can remove it manually using the control panel interface.

• Please ensure that you have activated WebMail and created your accounts through the Members Section of our site.
• To setup WebMail/POP Mail, please open your Outlook Express program.
• Click on Tools, Accounts. From there, please select Add and then Mail.
• Please enter your Name and then click Next.
  

• Please enter your Domain Email Address then click Next.
  

• Enter your Incoming and Outgoing Mail Server and then click Next. Remember to use your ISP setting for the Outgoing Mail Server.
  

• Enter your Account name (Email address) and WebMail password and then click Next.
  

• Please click Finish and you have successfully configured your WebMail account into POP mail.
  

Yes, users who utilize our email services will not be able to receive an email attachment that is larger than 10MB in size.

When your email can not be delivered the Sysgen Media SMTP server sends you a notification which includes a standard error message associated with the real problem.

Each code is composed of three digits (X.X.X). The first digit gives the status of the email message:

• 2 means the email was successfully sent;
• 4 means there was a temporary problem while sending the email (your email server may try to send it again or you have to resend it, depending on your server settings). Such error messages are using codes like 4.X.X, where X.X are used in order to give more precise information about the error;
• 5 means there is a permanent/fatal error related to the email (the email address of the receiver does not exist, it doesn't accept emails from you, etc). Such error messages are using codes like 5.X.X, where X.X are used in order to give more precise information about the error.

A complete list of SMTP Error Codes

• X.1.0 Other address status
• X.1.1 Bad destination mailbox address
• X.2.0 Bad destination system address
• X.1.3 Bad destination mailbox address syntax
• X.1.4 Destination mailbox address ambiguous
• X.1.5 Destination mailbox address valid
• X.1.6 Mailbox has moved
• X.1.7 Bad sender's mailbox address syntax
• X.1.8 Bad sender's system address
• X.2.0 Other or undefined mailbox status
• X.2.1 Mailbox disabled, not accepting messages
• X.2.2 Mailbox full
• X.2.3 Message length exceeds administrative limit.
• X.2.4 Mailing list expansion problem
• X.3.0 Other or undefined mail system status
• X.3.1 Mail system full
• X.3.2 System not accepting network messages
• X.3.3 System not capable of selected features
• X.3.4 Message too big for system
• X.4.0 Other or undefined network or routing status
• X.4.1 No answer from host
• X.4.2 Bad connection
• X.4.3 Routing server failure
• X.4.4 Unable to route
• X.4.5 Network congestion
• X.4.6 Routing loop detected
• X.4.7 Delivery time expired
• X.5.0 Other or undefined protocol status
• X.5.1 Invalid command
• X.5.2 Syntax error
• X.5.3 Too many recipients
• X.5.4 Invalid command arguments
• X.5.5 Wrong protocol version
• X.6.0 Other or undefined media error
• X.6.1 Media not supported
• X.6.2 Conversion required and prohibited
• X.6.3 Conversion required but not supported
• X.6.4 Conversion with loss performed
• X.6.5 Conversion failed
• X.7.0 Other or undefined security status
• X.7.1 Delivery not authorized, message refused
• X.7.2 Mailing list expansion prohibited
• X.7.3 Security conversion required but not possible
• X.7.4 Security features not supported
• X.7.5 Cryptographic failure
• X.7.6 Cryptographic algorithm not supported
• X.7.7 Message integrity failure
  

There are many low cost software solution for blocking spam on your local PC available for purchase online. Here are a few inexpensive software products that work with Microsoft Outlook and Express:

Qurb Spam Blocker

Price: $29.95
Award-winning anti-spam software for Microsoft Outlook and Outlook Express. Completely stops spam. Works immediately upon installation with no configuration. Stops annoying interruptions from spam and repeat offenders.
Visit their site : www.qurb.com

Elle Spam Blocker

Free Version: You can use Ella for FREE for as long as you like with Microsoft Outlook. That's right FREE. You might ask how they can do this? Well, after you use Ella for the first ten days, Ella adds a simple two line promotional (and professional looking) signature to your outbound Outlook mail to tell your friends that you use the free version of Ella. The licensed version does not add this signature. And the Free version only adds this signature after ten days and only after asking you if you want to buy or keep using it for free. The FREE version works with Outlook only, not with Outlook Express. The licensed version will work with Outlook or Outlook Express.
Visit their site: www.openfieldsoftware.com

FTP or File Transfer Protocol is a method used to copy files from your computer to our server. Most FTP programs will ask for the server name, user name, and password.

• Server Name - This is your domain name (ie. yourname.com or yourname.sysgenmedia.net)
• User Name - This is the login name you specified on your sign-up form, it was also e-mailed to you in our welcoming e-mail.
• User Name - This is the login name you specified on your sign-up form, it was also e-mailed to you in our welcoming e-mail.

An excellent File Transfer Program to use is FileZilla. It supports Window, Mac, and Linux users.
Download FileZilla client.

Once connected you will see a listing of files within your site. You will also see a folder with the name of your domain(example.com).

On the left-hand side will be files on your hard drive and on the right-hand side will be files on our server. When you are ready to upload your files to our server, change the directory on our server by clicking on the folder named after your domain. Then drag the files you wished to be copied from the left-hand side to the right-hand side.

You must place all your html and image files in the directory named after your domain(example.com). Only files placed in the domain's directory can be viewed on your website. Keep all filenames in lowercase characters. Your main page should be called index.html or index.htm.The webserver first looks for index.html and if not there it looks for index.htm

Most FTP programs have a feature called 'auto-detect' that will send the files in the correct format. To transfer html files, cgi scripts or text files, you must choose 'ascii' mode. To transfer images (eg. gif or jpg photos and images) you must choose 'binary'.

The most effective way is to visit each of the top search engines and ask them to add your site. These search engines and web directories will require your URL. The URL (Universal Resource Locator) is your full website address (for example http://yourdomain.com or http://yourdomain.SysgenMedia.net).

Click on any of the following search engine links as they will lead you to their website submission page. If a search engine of your preference is not listed, simply go to to the search engine site and look for a link called 'add URL' or 'add website'

Yahoo! | Google | MSN

Many people forget this, but it is very important that you advertise your website on all your company stationary and business cards. Its the easiest and one of the most affordable and effective ways of advertising your website.